Effective Date: January 2025

Welcome to our Privacy Policy. This document explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, websites, and services (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services. This Privacy Policy is designed to provide transparency about our data handling practices and ensure that you are informed about your rights and choices.

1. Information We Collect

We collect the following types of information to provide a seamless and efficient experience on our platform:

a. Information You Provide to Us:

• Account Information: When you create or update an account, we collect your name, email address, phone number, profile photo, payment information, and other necessary details to enable a personalized and secure user experience.
• Identity Verification Information: For certain Services, we may collect identity verification documents, such as a driver’s license, national ID, or other identification documents, to ensure the integrity of our platform and comply with legal requirements.
• Communications: When you contact us (e.g., through support channels), we collect details of your communications and any attachments, which help us provide timely and effective assistance.

b. Information We Collect Automatically:

• Location Data: We collect precise or approximate location information from your device when you use our Services. This includes location data while the app is in the foreground or background, helping us optimize service delivery and provide accurate ride or delivery tracking.
• Device Information: We collect information about your device, including hardware model, operating system, app version, and unique device identifiers. This data helps ensure compatibility and improve app performance.
• Usage Data: We collect information on how you interact with our Services, such as access times, pages viewed, features used, and other usage patterns. This helps us understand user preferences and enhance the overall experience.

c. Information from Third Parties:

• Partners and Affiliates: We may receive information about you from our business partners, such as payment processors, marketing affiliates, and analytics providers. This data helps us provide better service and improve operational efficiency.
• Background Checks (Drivers): For drivers, we may collect background check information where permitted by law, ensuring the safety and trustworthiness of our platform.

2. How We Use Your Information

We use your information for the following purposes:

• Provide, operate, and improve our Services to meet user needs;
• Process payments, issue refunds, and send receipts securely and efficiently;
• Facilitate communications between users, such as riders and drivers, or customers and delivery partners, to ensure seamless coordination;
• Enhance safety and security by implementing fraud prevention and user authentication measures;
• Provide customer support to address inquiries and resolve issues promptly;
• Send administrative messages, updates about our Services, and marketing communications to keep you informed;
• Conduct research and analysis to improve our Services, develop new features, and enhance user satisfaction;
• Comply with legal, regulatory, or contractual obligations.

3. Sharing Your Information

We may share your information with:

a. Service Providers and Partners: We share your information with service providers and business partners who perform services on our behalf, such as payment processing, background checks, marketing, and data analytics. These partners help us operate our platform efficiently and enhance the user experience.

b. Other Users:

• For Ridesharing: Riders and drivers may see each other’s basic information, such as name, profile photo, and location, to facilitate identification and communication.
• For Food Delivery: Customers and delivery partners may see necessary information, such as name and delivery location, ensuring accurate and timely deliveries.

c. Legal and Regulatory Authorities: We may disclose your information if required to comply with legal obligations, court orders, or requests from government authorities. This ensures compliance with applicable laws and the protection of public safety.

d. Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if your data is subject to a new privacy policy.

4. Data Retention

We retain your information for as long as necessary to provide the Services and for legitimate business or legal purposes. When your information is no longer required, we will delete or anonymize it. Retention periods may vary based on the type of data and regulatory requirements.

5. Your Choices and Rights

Depending on local laws, you may have rights regarding your personal data, such as:

• Accessing, correcting, or updating your information to ensure accuracy and relevance;
• Opting out of certain communications, such as marketing emails, while still receiving essential notifications;
• Deleting your account or personal information (subject to legal and business requirements), ensuring greater control over your data.

To exercise your rights, please contact us using the information provided below. We are committed to responding promptly and transparently to your requests.

6. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no system is entirely secure, and we cannot guarantee the absolute security of your information. Users are encouraged to take precautions, such as using strong passwords and safeguarding account credentials.

7. International Data Transfers

If you access our Services outside Zambia, your information may be transferred to and processed in Zambia or other countries. By using our Services, you consent to such transfers. We take steps to ensure that your information is handled securely and in accordance with this Privacy Policy, regardless of where it is processed.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly. Parents or guardians who believe their child has provided us with personal data should contact us immediately.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. If we make significant changes, we will notify you through the Services or by other means. Please review this Privacy Policy periodically for updates to stay informed about how we are protecting your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Business Name: RideYanga
Address: 2623 Mosi O Tunya Rd, Livingstone, Southern Province, Zambia
Email: info@rideyanga.com
Phone: +260777254473

We value your privacy and are committed to addressing your concerns. Your feedback is essential to us in ensuring a secure and trustworthy experience on our platform.